Use Cases
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Customer Support Powered by RAG
Empower your support team with AI-driven answers—Powered by RAG.
Deliver fast, accurate, and context-rich responses by tapping into your internal knowledge bases—all without leaving your favorite support tools.
Customer service teams spend countless hours searching through documentation, FAQs, and databases to answer questions. With Retrieval-Augmented Generation (RAG) via VISS.AI, your team can quickly pull relevant, up-to-date information from internal and external sources—all in a single, streamlined workflow.
Instant Access to Knowledge
VISS.AI fetches the most relevant facts from your docs, manuals, or wiki so agents never waste time hunting for answers.
Consistent Support Experience
Maintain a single source of truth—no more conflicting info across teams or channels.
Accurate, Context-Aware Replies
RAG ensures the AI’s response is grounded in real data, reducing misinformation and guesswork.
Faster Resolution Times
Let AI handle routine queries, freeing agents for higher-level problem-solving.
How VISS.AI + RAG
works for customer support
Connect Your Knowledge Sources
Integrate with your existing documentation, FAQs, CRM, or knowledge base.
Build Custom Automations
Use VISS.AI’s code generation to create workflows that escalate complex tickets, trigger follow-up emails, or update your CRM automatically—all from one place.
Deploy in Slack, Teams, or Your Support Desk
The AI fetches real-time data from your knowledge base, ensuring instant responses to customers.
Cut Response Times by Up to 50%—and Keep Customers Happier
"Using VISS.AI’s RAG capabilities, we reduced our average ticket handling time from 10 minutes to 4 minutes—saving hundreds of hours per month."
—Maththias Karlsson, Mindact.ai
Seamless Integration & Security
Works Where You Work, with Enterprise-Grade Security
Integrates with Your Support Stack
Whether you use Zendesk, Freshdesk, Intercom, or Slack—VISS.AI slips right in.
Granular Permissions & Governance
Control who can access or edit specific knowledge sources.
Compliance & Auditing
Track usage, maintain logs, and meet compliance requirements for sensitive support data.
Want to give your team AI Superpowers?
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